Frequently Asked Questions
Have questions? We've got answers. If you don't find what you're looking for, please visit our Support Page.
Getting Started
How do I sign up for HaveTap?
Signing up is easy! Click the "Get Started Free" button on our homepage, enter your basic details, and you can create your micro-storefront in minutes. No credit card is required for the Starter plan.
What do I need to create a storefront?
You just need your business details, information about the products or services you offer (including names, descriptions, and prices), and optionally a logo or images. For payment setup, you'll need your DuitNow QR details or bank account information.
Is HaveTap really free to start?
Yes! Our Starter plan is free forever and includes up to 10 products/services, basic customization, and WhatsApp notifications. It's perfect for testing the platform.
Storefront Management
How do I add products or services?
Once logged into your dashboard, navigate to the "Products" or "Services" section. Click "Add New" and fill in the details like name, description, price, and upload any images. Save your changes, and it will appear on your storefront.
Can I customize the look of my store?
Yes, you can customize colors, upload your logo, and add a banner image. Our Growth and Professional plans offer more advanced customization options and templates.
How does order management work?
When a customer places an order, you'll receive a notification (via email and optionally WhatsApp). You can view all orders in your dashboard, update their status (e.g., Processing, Shipped, Completed), and manage customer communication.
Payments
What payment methods are supported?
HaveTap focuses on methods popular in Malaysia. You can easily set up to accept payments via DuitNow QR (where customers scan your QR code) and direct bank transfer (where customers transfer to your provided account). You will need to manually verify these payments.
How do I verify payments?
For DuitNow QR and bank transfers, customers are typically asked to upload proof of payment during checkout. You can view this proof attached to the order in your dashboard and mark the order as "Paid" once you confirm the funds in your account.
Bookings (for Service Businesses)
How does the booking system work?
If you offer services, you can enable the booking system. Add your available services, set durations or time slots, and manage your availability calendar. Customers can then book appointments directly through your storefront.
Can I manage appointments?
Yes, your dashboard includes a calendar view where you can see all upcoming appointments, approve or reschedule bookings, and manage your service availability.